London, England, UK
Summary
Led customer service operations and supervised volunteer initiatives in London's largest library, enhancing community engagement and resolving complex disputes.
Highlights
Supervised dozens of student volunteers to successfully redesign the 'Summer Reading Challenge', increasing reach and engagement by 125%.
Advised over 500 customers on inquiries and feedback, consistently resolving issues with high satisfaction.
Mediated and resolved over 100 disputes and conflicts between customers through active listening and effective communication skills.
Collaborated effectively within a team of ten employees to manage daily library operations.