# Ajay Bakhru - BSc Mathematics and Statistics Student Source: https://hello.cv/sonubakhru London ## Links - LinkedIn | https://www.linkedin.com/in/ajay-bakhru ## About Highly analytical BSc Mathematics and Statistics student, predicted a First Class, combining robust quantitative skills with practical experience in finance, customer service, and education. Proven ability to optimize financial processes, reduce costs by 15%, and enhance customer engagement by 125%. Seeking to leverage strong data analysis, problem-solving, and interpersonal abilities in a challenging role within finance or a data-driven field. ## Work ### Customer Service Adviser | Ealing Central Library https:// Led customer service operations and supervised volunteer initiatives in London's largest library, enhancing community engagement and resolving complex disputes. - Supervised dozens of student volunteers to successfully redesign the 'Summer Reading Challenge', increasing reach and engagement by 125%. - Advised over 500 customers on inquiries and feedback, consistently resolving issues with high satisfaction. - Mediated and resolved over 100 disputes and conflicts between customers through active listening and effective communication skills. - Collaborated effectively within a team of ten employees to manage daily library operations. ### Finance Assistant | Fixura Interiors London Limited https:// Managed financial records and optimized procurement processes for Fixura Interiors London Limited, driving cost savings and ensuring operational efficiency. - Maintained accurate financial records for an average of 20 daily transactions, achieving a 99% error-free payment record. - Streamlined procurement processes, enhancing product availability, reducing lead times, and improving customer satisfaction. - Monitored and controlled expenses, successfully reducing discretionary spending by 15% through effective budget management. - Ensured timely payments to optimize cash flow and cultivate positive relationships with key suppliers. ### Mathematics Tutor | Private Tuition (Self-Employed) https:// Provided personalized mathematics tuition for A-Level and GCSE students, enhancing comprehension and academic performance through tailored instruction. - Enhanced interpersonal and communication skills by effectively delivering complex mathematical concepts in simple terms. - Actively managed tutor-student and tutor-parent relationships, fostering a supportive learning environment. - Assessed, monitored, and evaluated student progress using Excel spreadsheets, providing positively reinforcing feedback. - Prioritized and adapted teaching methods to individual student needs, leading to improved understanding and learning outcomes. ### Teacher Assistant | Yeading Primary School https:// Supported primary school students and teachers by managing daily learning activities, assisting with lesson planning, and overseeing administrative tasks. - Managed daily learning activities and lessons for six 6-7 year old students, fostering an engaging educational environment. - Assisted teachers in creating lesson plans and managing homework, contributing to effective classroom operations. - Oversaw administrative tasks, including marking attendance and generating assessment reports, ensuring accurate record-keeping. - Provided one-to-one support to three students with special education needs, significantly aiding their academic progress. ## Education ### Queen Mary University of London | Mathematics and Statistics Predicted First Class | https:// - Actuarial Mathematics - Financial Mathematics - Probability and Statistics - Statistical Modelling ### Featherstone High School | Mathematics, Economics, Sociology Mathematics (A), Economics (B), Sociology (C) | https:// ### Barnhill Community School | General Studies 8 GCSEs including Mathematics (8) & English (6) | https:// ## Languages - English - Spanish - Hindi - Punjabi ## Certificates ### Introduction to Corporate Finance Columbia University | https:// ### Introduction to Accounting and Financial Statements Harvard University | https:// ### Entrepreneurship in Emerging Economies Harvard University | https:// ## Skills ### Python Intermediate ### R Studio Intermediate ### C/C++ Intermediate ### Microsoft Suite Advanced - Excel - Word - PowerPoint ### Google Suite Advanced - Drive - Sheets ## Source Read this profile on Hello.cv: https://hello.cv/sonubakhru Create your free profile at https://hello.cv